Privacy Policy

How Shutter Repairs Essex collects, uses and protects your personal data. Our privacy policy under UK GDPR.

Last updated: June 2026

Who We Are

Shutter Repairs Essex is a trading name of Shutter Repairs Essex Ltd, a roller shutter repair company operating across Essex. Our website address is https://www.shutter-repairs-essex.co.uk. You can contact us at info@shutter-repairs-essex.co.uk or by telephone on 01708 902 799.

What Data We Collect

When you use our website or contact us, we may collect the following personal information:

  • Contact form submissions: your name, telephone number, email address, town, and description of the problem you have submitted
  • Telephone calls: your telephone number and the information you provide during the call
  • Email enquiries: your email address and the content of your message
  • Website analytics: anonymised data about how visitors use our website, including pages visited, browser type, and approximate location (country/region level)

We do not collect sensitive personal data such as health information, financial details, or information about children.

How We Use Your Data

We use the personal information you provide to:

  • Respond to your enquiry and arrange shutter repair or servicing visits
  • Contact you with quotations, appointment confirmations, and follow-up communication related to your repair
  • Maintain records of work carried out at your premises for PUWER compliance and warranty purposes
  • Improve our website and service based on anonymised usage data

We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

We process your personal data on the following legal bases under the UK GDPR:

  • Contract performance: to fulfil our obligations when you engage us to carry out a repair or service
  • Legitimate interests: to respond to enquiries, maintain business records, and improve our services
  • Legal obligation: to maintain service records required under PUWER and other applicable regulations

How Long We Keep Your Data

We retain personal data for the following periods:

  • Customer records and service history: 7 years from the date of the last job, in line with HMRC record-keeping requirements
  • Enquiries that did not result in a job: 12 months from the date of enquiry
  • Website analytics data: 26 months in aggregate anonymised form

Sharing Your Data

We do not sell or rent your personal data. We may share your information with:

  • Our engineers: who need your contact details and address to attend your premises
  • IT service providers: who host our website and email on our behalf, under data processing agreements
  • Legal authorities: where we are required to do so by law

Any third parties we share data with are bound by confidentiality obligations and may only use your data for the specific purpose for which it was shared.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data where we no longer have a legitimate reason to hold it
  • Object to processing of your data
  • Request restriction of processing
  • Data portability in certain circumstances

To exercise any of these rights, contact us at info@shutter-repairs-essex.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

Cookies

Our website uses only essential cookies required for the site to function. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that store personal data. If we add any non-essential cookies in future, we will update this policy and seek your consent.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: